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Procedures & Policies

Complaint form on clipboard with black pen, ready for filing a formal written complaint
Articlesby Amaury MurgadoJuly 13, 2010

Dealing With Citizen Complaints

Once you realize that it's not personal, complaint response becomes a process not a confrontation. The key to dealing with any complaint is showing respect. By respecting yourself and others, everything else will fall into place.

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Articlesby Edward M. SantosJune 30, 2010

How to Use a Strobing Flashlight

The one thing I can tell you is that many of the students who arrive for my classes with their strobing lights ready to go are often not aware of the pros and cons of strobe light deployment.

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Newsby Staff WriterJune 29, 2010

'Delusional' Man Led Mass. State Police On Wild Chase

Alejandro Serra, 29, triggered the pursuit Monday by ramming three Massachusetts state patrol cars.

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Articlesby Steve ContarinoJune 15, 2010

13 Factors in Selecting a Police Unit Upfitter

Preparing a service-ready police unit may require more work than a small garage staff can handle, even with preplanning and experience. If a fleet staff is too busy maintaining in-service vehicles, outsourcing may be the solution.

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Articlesby Paul LauriaJune 15, 2010

The Recession Need Not Cripple Fleet Replacement Programs

Rather than simply defer replacement purchases to meet short-term budget-balancing goals, fleet managers should use today's fiscal challenges to reappraise their organization's approach to fleet replacement.

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Newsby Staff WriterJune 11, 2010

CHP Motor Officer Dies During Pursuit Crash

Tom Coleman, a 7-year CHP veteran, was killed he crashed into a big rig while chasing a Ford Focus in Redlands. The four people inside the car were arrested after the Focus crashed into another vehicle moments later.

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Videosby Staff WriterJune 10, 2010

How to Defend Against a Rifle

In this defensive tactics video, SenseiNinja2 demonstrates how to defend against a suspect pointing a rifle from the front and behind.

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Newsby Staff WriterJune 7, 2010

Gang Member's Rental Car Reached 110 MPH Before CHP Tasered Him

Officers later found a stolen .44-Magnum handgun in the trunk of his rented Ford Mustang.

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Newsby Staff WriterMay 27, 2010

14 Dallas Officers Disciplined For 2009 Pursuit

The investigation revealed that officers, who were pursuing a carjacking suspect during rush-hour traffic, were not in compliance with the agency's pursuit policy that is one of the most strict in the country.

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Newsby Staff WriterMay 20, 2010

Houston Officer Killed During Pursuit Not Wearing Seatbelt

When he crashed, Officer Eydelmen Mani was responding to a car chase involving a stolen vehicle. Late Tuesday, Mani was traveling on the North Freeway when he lost control of his vehicle and slammed into a guardrail.

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